Support & Customization Services

Mangrove’s support staff is completely dedicated to meeting our customers’ needs and is expertly trained on all facets of Human Resource Management, Payroll, and Benefits Administration. Our support services are available Monday through Friday from 8:00 A.M. to 7:00 P.M., EST, via telephone, email, and through our online customer-relationship management system (CRM). We also provide 24/7 support through our After-Hours Support program.

Mangrove’s Licensed Software includes a robust customization toolset called Mangrove Power Object Design System (PODS). Mangrove’s PODS toolset allows an administrator to change fields, tables, screens, menus, security, workflows, and processes to meet your unique business needs.  If a client requests out-of-scope assistance, custom enhancements, or custom reports, Mangrove provides a written estimate of time and costs first.